Russell Horton

FluidOne - Technology

Profile

Russell joined FluidOne in 2018 before leading an MBO that acquired the business a year later. His long-term vision is to build the best quality provider of Connected Cloud solutions, bringing together technologies across IT, cybersecurity, Unified Communications, connectivity and mobile. This approach enables customers to create multi-cloud and multi-connected environments that are secure and simple for them to use whilst delivering a fantastic customer experience from end-user to application.

Having started his career as an accountant over 30 years ago, he has been involved in IT and Telecoms since 1994. A major part of his career has focused on bringing together innovative, service-led technology businesses, including over 20 acquisitions. Each time, his objective is to deliver joined-up solutions to customers backed by world-class customer service and outstanding employee culture.

By focusing on organic growth and a targeted acquisition strategy, Russell has built FluidOne from a market-leading network aggregator into one of the UK’s foremost enterprise infrastructure and cloud, SME managed services and cyber security businesses.

With a long-term growth vision that will take FluidOne beyond 2030, Russell has enabled the company to treble in size in its first five years whilst achieving a market-leading Net Promoter Score (NPS) of 85 (as of Jan 2023). Since May 2018, its NPS has more than doubled, a true testament to the company’s commitment to improve and drive customer excellence.