Russell Horton is the CEO of FluidOne, the UK’s leading network aggregator, and is also the Chairman of dedicated cyber security specialist, Cyber Security Associates (CSA).
With over 30 years’ experience in telecoms and IT, over the last 3 years, Russell has applied his unique skills to transform FluidOne into an innovative, award-winning business with strong customer service and market-leading systems and platforms. As CEO, he has led a range of customer-centric service improvements using Net Promoter Score (NPS), taking the company from above average to now the highest in the telecoms market, 86 in Jan 2021.
Under his leadership, FluidOne has widened its services to include over 30 carriers ultimately making FluidOne the most connected network aggregator in the UK and number one for connectivity for multi-site businesses.
Over the coming years, Russell will continue to drive the company towards his vision of becoming the best quality Connected Cloud Solutions provider to UK businesses. The first major step on this journey was leading a Management Buyout backed by Livingbridge in Feb 2019, a key move for the business in line with its growth plans and vision. The next step sees Russell and the board at FluidOne looking for strategic acquisitions and investments to bring quality services and skills to complement FluidOne’s existing offering.
The first acquisition of PSU Technology Group in November 2020 brought on board an expert team with in-depth skills in IT Managed Services and Unified Communications. This was followed in January 2021 by the strategic investment in Cyber Security Associates, a market-leading connected cyber solutions provider. These strategic moves further enhance FluidOne’s Connected Cloud Solutions offering to the benefit of FluidOne customers and channel partners. Russell continues to seek out high-quality businesses with complementary skills to add to FluidOne’s growing group of companies, presenting the opportunity to build and expand alongside them.