- 29 - CEO Today Global Awards 2023 - USA - All industries have faced labor complexities in recent years, and we have addressed this head on by investing in upskilling our workforce and onboarding digital tools, big data and AI to maximize workflow productivity and prepare for the future. there has been one single most difficult moment. Restructuring operations, for instance, requires that I set aside personal emotions and long-standing relationships, while remaining steadfast in my commitment to do what is right for the business and the organization’s future. Similarly, to ‘green light’ a new strategic vision for an entire region or service line can be a harrowing decision – but with the right processes, infrastructure and leadership structure in place, I am confident in my decisions and team. Can you tell us anything about what might be in store for Marken this year? We will continue to use our logistical strength to expand our global presence and capabilities to areas where clinical trials and patient populations are increasing, supporting improved healthcare accessibility and equity around the world. Our recent investments in sub-Saharan Africa and India, and planned expansions in Japan, China and South Korea reflect industry shifts, client needs as well as other industry demands. Ongoing industry trends such as nearshoring, reliance on fewer vendors and continued shortages will impact our decision-making but we will continue to learn, grow and embrace changes to demonstrate agility. I also consider the undeniable increasing role that digital innovation will play in our industry, including advancements such as 3D printing, digital patient (Metaverse avatars), AI, big data, and evidencebased research - I anticipate that both our personal and professional lives will be shaped in fundamental ways over the coming years as so much that is done physically today will be accomplished virtually. As we proactively prepare for the future of healthcare, I am proud of our team’s ability to pivot quickly as needed in this new era of medicine. Marken is deeply committed to a fostering a healthier and more sustainable future. We will continue to implement business practices and operational efficiencies to lower our environmental impact – such as prioritizing reusable packaging through our closed loop service, reducing carbon emissions through distribution network optimization, establishing supplier sustainability screening, and ensuring diversity and inclusion throughout our organization. At Marken, we have the best people and the best tools, and we will continue to operate at the leading edge, investing in new technology, enhancing our global network and lowering our environment footprint to deliver with quality excellence this year and beyond. How do you want the world to remember you? I would like to be remembered as someone who was a compassionate listener, who approached every challenge with an open mind and willingness to explore new perceptions and ideas. I hope that the team I helped build - and continue to build – gain meaningful insights from me that are useful on their personal or professional journeys. Overall, I would like to be remembered as someone with a passion to never stop learning and discovering – and who always enjoyed a good laugh.
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