Karen S. Lynch is president and chief executive officer of CVS Health®, leading more than 300,000 colleagues who are passionate about building a world of health around every consumer.
Karen has over three decades of experience in the health care industry. Prior to becoming president and CEO in February 2021, Karen was executive vice president of CVS Health and president of Aetna®, where she was responsible for delivering consumer-centric, holistic health care to the millions of people Aetna serves. Before joining CVS Health, Karen held executive positions at Cigna® and Magellan Health®, where she served as president. She began her career with Ernst & Young as a certified public accountant.
In 2023, Karen was selected for the TIME100 annual list of the hundred most influential people in the world. She was named the top-ranking leader for the last
three years on Fortune's list of the Most Powerful Women in Business.
Karen graduated from Boston College and received her MBA from Boston University's Questrom School of Business. She serves on the Board of Directors for the JFK Library Foundation and is a member of the Business Roundtable.
CVS Health is building a world of health around every consumer. Our unmatched reach allows us to deliver high-quality, affordable health care when and how individuals choose. We're on a mission to deliver superior and more connected experiences, lower the cost of care and improve the health and well-being of those we serve.
As a leading health solutions company, we offer multiple channels to access health care locally and nationally. Our strong community presence, tech-forward approach and unmatched engagement with more than 100 million people enable us to deliver high-quality, personalized, affordable health care.
Guided by our purpose, CVS Health® is building an entire world of health care around each and every person we serve, no matter where they are on their journey.
We're customer obsessed. We walk in others' shoes to improve the customer and colleague experience. We create an engaging and inclusive work environment where our colleagues reflect the diversity of our customers.
We boldly innovate to care for our customers. We act swiftly and adapt to feedback. We think big and are willing to take smart risks to innovate. We welcome different points of view and learn from mistakes.
We unite around our goal of serving the customer. We work across teams to provide the best care possible. We listen and learn from each other. We are conscious of our impact on customers, colleagues and the company.
We design for our customers. We continuously simplify by removing extra steps and innovating to create streamlined solutions. We focus on what matters most to our customers and empower those colleagues closest to the work to make the right call.
We work to earn the trust of our customers and colleagues by meeting our commitments and acting with integrity. We bravely do the right thing, even when it is hard. We speak up to challenge ideas and do so with heart.
We are relentless in our pursuit of the safest and highest quality care. We know that in order to keep patients and consumers safe, our colleagues must also feel safe and protected. We ensure safety is at the heart of every decision we make and everything we do.
