- Scott Arms Dental Practice
Dr Phil Tangri set up and runs one of the largest dental practices in the UK with 19 surgeries and over 200 support staff running 7 days a week, 365 days a year. It is the largest Denplan practice in the UK and has treated over half a million patients in the West Midlands area and beyond. It has the highest review ranking with more five stars on reputation.com than any other dental practice in the UK. During the peak of the COVID pandemic when most dental practices were closed, his team following a careful standard operating procedure were able to help thousands of patients in severe pain, who travelled from as far as London, Cornwall, Manchester and Leeds to seek help from this service.
He attributes the success of the organisation to hard work and a supportive team of staff that care about the business and patients. Putting the patients’ needs first and ensuring that they are looked after in an empathetic, friendly and supportive manner.
Communication with clients and staff is also paramount to help patients understand and trust in what is being said to them. Internally, meetings are held multiple times a week with dentists, receptionists, nurses and team leaders to ensure good communication throughout and that employees have a voice and are heard, and that action is taken where necessary to improve the workflow and daily lives of employees. Allowing employees to speak freely allows for an open dialogue between team leaders and a healthy work environment for happier staff. Happy staff, happy environment, happy patients.