CEO Today Global Awards 2023 - USA - - 27 - How has your work developed throughout your journey at Marken? Over the past three years, Marken has nearly tripled in size and my responsibilities have grown significantly in parallel to this expansion. It has been a privilege to guide our team with the single purpose and vision of building around the patient even when managing to massively scale our business during a time of unprecedented demand on clinical trials. We pride ourselves on delivering customized services at lightspeed and we have continued to offer a competitive edge in the face of mounting complexities with a ready-now network to deliver new possibilities for patients. From shifts in strategic thinking and talent onboarding to virtual processes, we had to constantly challenge ourselves, develop new services and expand to new areas to be better and faster than the day before. As the chair of our leadership team, I am fully responsible for the strategic direction of the business, focusing on the “what if’s” and the “what’s next”. My experience managing and mitigating the threats of economic uncertainty, political instability, labor shortages and other global disruptions have helped to determine what should be done differently in the future. Tell me how you have approached change. What significant challenges have you and your colleagues overcome? We’ve seen in numerous emergent issues over the past several years that change is inevitable; It can come from any direction and happen at any time. Take the past six months for example — catastrophic earthquakes in Turkey, political upheaval in the Middle East, employees on strike in Europe, global economic inflation and shortages ― these are no longer surprising but are now table stakes, and they will continue in the future. In reference to the “grey rhino effect” and the “black swan theory”, we build contingency planning, risk mitigation and business continuity into our operational infrastructure, procedures and processes. In a “shape or be shaped” era, we leverage lessons learned combined with the unique strength of the global UPS network, to find the “silver lining” during these threats to unveil and harness opportunities to rapidly evolve. Diversity is one of our key strengths, we bring an array of ideas, talents and experiences to the table – fostered by a learning culture which is boldened by our unique Marken DNA – we integrate disruptors as a natural part of our strategic discussions. Today, we don’t wait until we are disrupted – we embrace it to ask how we can disrupt disruption, challenge the status quo and question pre-conceived ideas to remain proactive, anti-fragile and resilient as we continue to deliver what matters. What do you think is your customer’s biggest problem, what keeps them up at night and how do you tackle it? Our customers’ biggest challenge is cost optimization and accelerating drug development in a world of continual Today, we don’t wait until we are disrupted – we embrace it to ask how we can disrupt disruption, challenge the status quo and question pre-conceived ideas to remain proactive, anti-fragile and resilient as we continue to deliver what matters.
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