CEO Today Global Awards 2024 - 59 - - UNITED KINGDOM - Continuous improvement – We are committed to the continued development of technology and reinvestment in the pursuit of improving our products, processes, and service levels to enhance value for customers and the company. What have been some of the most valuable lessons you’ve learned throughout the MBO process? And how will these lessons ultimately benefit MTE? Investment in time is needed to ensure the time is taken to understand the details, even those not at the forefront. Trust – trust in the external advice, trust in each other, trust in the systems. The ability to work together and trust the judgements of each other has been key in working through the MBO and now as we move forward, the ability to grow and develop successful business systems, will see MTE move forward in a leaner more structured and skilled organisation. What advice would you give to other professionals considering an MBO, based on your experience? Get the right advisors to guide you through the process, this is key to understanding what is next. The process takes time, and regular (weekly) status updates stops the process from stalling. Also be prepared to walk away, whilst you are investing significant time and money that you may not wish to lose the whole deal still needs to be commercially viable. Understand the risk, taking into consideration the personal contribution, financial, physical, and mental. The focus to enhance the skills within the company to cope with the diminishing skillset with which MTE rely on through its suppliers. The continued drive to improve the management systems to enable access into new market sectors, each with its own set of new challenges bringing excitement and desire not only into us but also into the workforce. As new owners of the company, can you share your joint leadership philosophy and how it will influence the company’s culture and operations? People – Respect, morale and motivation. The strength of the company is the people. Capturing knowledge, experience, and expertise, we drive ambition and continuously improve working practices. Customer service – Our strength is your performance, which is the company strapline. The ultimate test of our processes and capabilities lies with the performance of the customer. Management processes – Report and monitor what matters. Provide concise, clear information and visibility throughout the organisation, ensuring colleague engagement in a sustainable, socially responsible future. “The strength of the company is the people. Capturing knowledge, experience, and expertise, we drive ambition and continuously improve working practices.”
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