CEO Today Global Awards 2024 - 13 - - UNITED KINGDOM - Given the scale of innovation ongoing at DPD, as we have already touched on, are there further innovations that will make for a better experience for DPD customers? The EcoLaunchpad I spoke about before is a gateway to some incredible innovations that are going to revolutionise how we work. I mentioned earlier that we have a 1-2-3-4 Strategy: the second of these pillars is to use the best technology available. The innovations we’re pioneering are going to be vital in supporting our transition to being net zero by 2040. Finally, we’re conscious that customers with mobility issues might struggle to get to the door quickly when a delivery arrives. Because of that, we’ve introduced a new ‘More Time Needed’ feature to our app, which notifies our drivers that they should dedicate extra time to waiting for a customer to receive their parcel. All of these things go together to create the best possible experience for our customers As part of DPD’s growth strategy, DPD recently acquired CitySprint and Absolutely. Although a smaller part of DPD’s operations, how will this acquisition contribute to the company’s overall strategy and what operational benefits will it bring? As part of our parent group Geopost, we have a powerful combination of services to support customers throughout the year. For example, CitySprint supported DPD throughout Peak, our busiest time of the year, with additional collection resources. Having this level of expertise within our group means we can react quickly to changing circumstances and provide our customers with the best possible delivery service, 52 weeks of the year. Looking ahead, how will your vision evolve for DPD UK’s future in terms of both the company culture and its people, environmental sustainability, and not forgetting its customers? The thing that makes us proud of our achievements is how well we adapt to a changing world. As the realities of climate change become more known, we’ve been bold in leading the transformation that the private sector needs to see. We’re going to continue to evolve as technology advances and gives us the ability to be more sustainable, whether it’s deploying our robots to more of our depots, continuing to electrify our fleet, or even supporting our people in installing EV charging ports at their own homes. On top of that, we also want DPD to be the most inclusive place to work in the UK, and once again we’re proud to have led the way here. We want all of Team DPD to feel able to bring their authentic selves to work, and our inclusivity victories have led to us creating a 16-page booklet where we share our strategies on how to create a diverse workplace with other businesses. We feel we’re creating a model for what diversity truly looks like in a modern company. www.dpd.co.uk
RkJQdWJsaXNoZXIy Mjk3Mzkz