r Phil Tangri set up and runs one of the largest dental practices in the UK with 19 surgeries and over 200 support staff running 7 days a week, 365 days a year. It is the largest Denplan practice in the UK and has treated over half a million patients in the West Midlands area and beyond. It has the highest review ranking with more five stars on reputation.com than any other dental practice in the UK. During the peak of the COVID pandemic when most dental practices were closed, his team following a careful standard operating procedure were able to help thousands of patients in severe pain, who travelled from as far as London, Cornwall, Manchester and Leeds to seek help from this service. He attributes the success of the organisation to hard work and a supportive team of staff that care about the business and patients. Putting the patients’ needs first and ensuring that they are looked after in an empathetic, friendly and supportive manner. Communication with clients and staff is also paramount to help patients understand and trust in what is being said to them. Internally, meetings are held multiple times a week with dentists, receptionists, nurses and team leaders to ensure good communication throughout and that employees have a voice and are heard, and that action is taken where necessary to improve the workflow and daily lives of employees. Allowing employees to speak freely allows for an open dialogue between team leaders and a healthy work environment for happier staff. Happy staff, happy environment, happy patients. Phil has studied hard to improve his own knowledge and gained a diploma in dental implants from the Royal College of Surgeons in London in 2009, between 2003 -2013 he was the top placing implant dentists in England for Biomet 3i implants, making him one of the most experienced implant dentists in the UK. His role now is providing clinical support and overseeing implant cases at Scott Arms Dental Practice working alongside his awardwinning team of dental surgeons. He has been a vocational trainer to newly qualified dentists supporting them in their first years of dentistry for over 20 years. He often gave lectures and presentations to newly qualified dentists and now is a mentor to many newer graduates encouraging them to push themselves out of their comfort zone to help provide a wide range of services. The practice has specialist services in implants, orthodontics and periodontics as the practices attracts high calibre dentists wanting to work in a positive forwardthinking team. There has been constant investment in staff for training and the purchasing of new equipment to help provide the first-class service patients expect and demand in 2022. New iTero scanners so patients are able to see their mouths in colour and 3d, a CT scanner to help with implant placement. Phil also won employer of the year in 2016 and 2017 at Sandwell business awards for his contribution to staff support and training. Leading dental implant centre, Birmingham 2019, Best Dental Practice UK 2018, 2019, 2020, 2021. The effort, hard work and building a supportive and strong team with happy staff has led to this success story, which has enabled the practice to provide an excellent service to the community, increased employment for people, and helped many tens of thousands of patients psychologically by improving their dental health and wellbeing. 64 www. ceotodaymagaine . com CEO Today Gl oba l Awa rds 202 2 Pr inc i pa l , Scott Arms Denta l Prac t i c e Dr Philip Tangri D Putting the patients’ needs first. W W W . S C O T T A R M S D E N T A L P R A C T I C E . C O M
RkJQdWJsaXNoZXIy Mjk3Mzkz